FREQUENTLY ASKED QUESTIONS
What are the correct speed settings of a HPI wall controller?
When the switch is on 0, the fan is off.
When the switch is on I, the fan is on high speed.
When the switch is on II, the fan is on medium speed.
When the switch is on III, the fan is on low speed.
What speed should the fan be started on?
Your fan should always be started on
How many types of wall controllers does Hunter Pacific offer?
Hunter Pacific International only has one wall controller and this wall controller is used across our whole range of fans enabling you to have the same type of controller throughout your house for all of your ceiling fans. Hunter Pacific insists on having one standard wall controller to eliminate operating confusions.
Why are wall plates not included?
Hunter Pacific recognises the importance of waste minimization and from our years of operation our customers have always told us they prefer to use their existing wall plates or choose their own wall plates. Also often customers prefer to have more than one switch on their wall plate. Thus, as a result of all this we have decided it was no longer necessary to include wall plates.
Why can't Hunter Pacific fans be installed on to variable or solid state controllers?
Solid state and other variable wall controllers will cause a vibration/humming noise in the ceiling fan because they do not provide constant power supply to the fan.
Is there a restriction on the number of watts my HPI remote control can take for the ceiling fan light kit?
Yes, you can not operate light globes totaling more than 150watts on your remote controls as this may damage the remote receiver.
Can I dim my ceiling fan lights with my HPI remote control?
Yes, you can dim your ceiling fan lights with the Hunter Pacific Voltron remote control. To operate the dimming function on the Hunter Pacific Voltron remote control, press and hold the "light" button and release once you have reached your desired lumens level.
What are remote control dipswitch settings and why is it important that I record them in a safe place?
Remote control dipswitch settings can be found in the back of your remote hand piece. If you remove the battery cover, you should be able to see the four dipswitches in their own separate compartment. HPI remote controls function using frequencies. For a HPI remote control to be able to operate your fan correctly the remote hand piece and the remote receiver must have matching dipswitch settings (or matching frequencies). Your remote hand piece is the part of the remote control unit with the buttons you use to operate your ceiling fan. The remote receiver is the black box located in your ceiling fan canopy. This part of the remote control unit must be properly installed by a licensed electrician.
It is important that you record your dipswitch settings in a safe place once your fan is installed because if your fan ever fails to operate, one of the first things you can check is whether the dipswitch settings are in their correct positions - or whether it is sending the correct frequency to your fan.
What speed should the fan be started on using a remote control?
Your fan should always be started on high speed.You should then slowly slow down your fan to the desired speed. Starting your fan on high speed is better for the motor and will help the motor last longer. High speed or speed one is matched to 240V; this gives your fan full voltage which also means your fan does not have to struggle to start.
Is this fan speed affected if the fan is remote controlled rather than wall controlled?
Yes, the fan speeds between a remote controlled fan and a wall controlled fan will be different even if they are the same model fans. This is because wall controlled fans have matching speed capacitors where as remote controls only have one standard set of speed capacitors for all fans.
Why can't I operate my fan from a wall control as well as a remote control?
It is not recommended that you operate your fan using a wall control as well as a remote control because it may increase the risk of fire hazards.
What is an isolation switch and do I have to have one?
An isolation switch is a separate switch installed along with your remote control. Note this is not a wall controller, this switch looks like a light switch and will only be used to supply power to your fan. If you are intending to install your fan onto a remote control then Hunter Pacific recommends that you have an isolation switch installed along with your remote control unit. It is important to have a separate isolation switch incase your remote control fails to function properly.
Can I use Hunter Pacific remote controls to operate other products?
Hunter Pacific remote controls are only made for operating Hunter Pacific ceiling fans and Hunter Pacific light kits. Hunter Pacific remote controls are not suitable for low voltage lighting transformers. The use of a Hunter Pacific remote control on any item other than the specified will void your remote control warranty.
How often should I change the battery in my remote control?
Hunter Pacific recommends that you change the battery in your remote hand piece every 6 months to avoid battery leakages which may cause damage to your remote hand piece.
What is the maximium wattage of the light globes that can be used on my ceiling fan light kits?
a) For the Concept 1, Concept 2, Icon, glacier and eclipse light kits, a maximum of 100watts halogens should be used in these light fittings.
b) For the Aurora 2 accessory light kit a maximum of 75watts halogens should be used in this light fitting.
c) For the Astro and Luna light kits, only G9 globes should be used and only a maximum of 40watts each globe should be used, the total wattage of the 3 globes for the light kits should not exceed 120watts.
d) For the Genoa light kit, only E14 globes should be used and only a maximum of 40watts each globe should be used, the total wattage of the 3 globes for the light kit should not exceed 120watts.
e) For the Verona light kit, only GU10 globes should be used and if the light kit is operated using a remote control only a maximum of 35watts each globe should be used, the total wattage of the 3 globes for the light kit when used on a remote control should not exceed 105watts and no more than 150watts if the light kit is operated using a wall control.
Where is the Summer and Winter switch located?
The location of the Summer and Winter switch (reverse switch) will vary from fan to fan. On a standard Hunter Pacific ceiling fan you should be able to locate the Summer/Winter switch above the motor housing. On Hunter Pacific pull cord fans you will find the switch located on the outside of the pull cord assembly kit.
NOTE: The Summer/Winter switch must always be locked into a position for the fan to operate. Always check the switch is locked into its correct position after cleaning.
What are Ripple Control or Off Peak signals?
Ripple control signals are sometimes known as off peak signals. Ripple control signals can cause a buzz moise in your electrical appliances when the appliance is in operation. Please download our Ripple Control document to gain a full understanding of this issue. Click here to download our Ripple Control document.
Am I able to install my fan outdoors?
Please visit our 'choose a fan' section for more installation location details.
How long does the warranty on my Hunter Pacific products last?
Please visit our 'warranty periods' section for more information regarding warranty periods.